"What are your business goals? What drives your company?" These might seem to be odd questions for someone implementing your accounting software to ask, yet the answers to them will make a major difference to the success of your new system.
The most famous acronym in goal setting is "SMART":
- S - Specific
- M - Measurable
- A - Attainable
- R - Realistic
- T - Timebound
Business drivers are also an important part of system design. Simply put, they are the economic events which have a profound effect on your results, such as changing exchange rates or fluctuating commodity prices. When a client manager said to me, if our costs go over budget, it will be due to these four things, I was delighted, because I could make sure that separate accounts were created in each of those four areas so their effect could be isolated and analyzed.
What drives your business and how do you measure success?